Terms of Service

cntrll is a property management platform for short-term-rental hosts and property managers. It includes a dashboard for your properties, calendar, bookings and reports; a channel-manager integration that keeps listings, prices and availability in sync with connected platforms such as Airbnb, Booking.com and Vrbo; guest messaging (including optional automated messages); guest guides; review replies; cleaning and maintenance tasks for your cleaners; and an AI assistant, cntrll AI.

You need an account to use cntrll. You're responsible for keeping your login secure and for activity under your account, including actions taken by team members you invite. You must be legally able to enter this agreement and give accurate information when you sign up.

If you invite team members, you're responsible for the access you grant them and for revoking it when appropriate. What each role can see and do is described in Settings → Team.

cntrll AI gives recommendations based on your property and booking data. Changes it proposes — a price, blocked dates, a guest reply — only happen after you confirm them.

Some things run on their own because you switched them on: automated guest messages set to send without review (Messages → Autopilot), and new cleanings sent to a property's default cleaner. You can turn these off at any time, and pausing a property stops both for that property.

AI-generated content and recommendations can be wrong. You're responsible for reviewing what you approve or set to send automatically, and we're not liable for the outcome of a change or message you chose to allow.

When you connect a channel (Airbnb, Booking.com, Vrbo or another), you permit cntrll to read and update listing, pricing, availability, booking and message data on your behalf, through our channel-manager partner Channex. You remain subject to each platform's own terms — we're not a party to your relationship with them and aren't responsible for changes they make to their services, policies or your standing with them.

Keeping calendars in sync depends on the connection staying active. Only a live property is open for new bookings: if you pause one, or your subscription ends, it stays connected but is closed for new bookings on every platform, and the bookings already made are kept. If you remove it, or delete your account, it's disconnected: the listings stay up on each platform but stop syncing with each other, and avoiding double bookings from then on is up to you.

Billing is processed by Stripe; we never store your card details ourselves. The current prices and rules are shown in Settings → Billing and are:

• €59 a month for your first connected, live property and €15 a month for each additional one. Demo and unconnected properties are free.
• Charged monthly in advance. Your first subscription includes a 14-day free trial, once per person.
• A property that goes live during a month is charged for the rest of that month, then monthly.
• Pausing or removing a property takes it off your next charge. The month already paid is not refunded; resuming it within that month costs nothing extra.
• You can cancel at any time, with no notice period. You keep access to the end of the month you've paid for; there's no refund for the rest of it and no further charges.

If we change our prices, we'll tell you by email at least 30 days before the change applies to you.

Don't use cntrll to list properties you're not authorised to manage, to misrepresent a property to guests or platforms, to send guests unlawful or misleading messages, to circumvent a connected platform's terms, or to try to access another account's data. We can suspend or terminate accounts that do.

How we collect, use and protect data — yours, your team's, your cleaners' and your guests' — is described in our Privacy Policy, which is part of these Terms.

You can delete your account at any time from Settings → Security. Deleting it immediately cancels your subscription (no refund for the current month), disconnects your properties from your booking channels, and permanently deletes your properties, bookings, reports, messages and cntrll AI history.

We may suspend or terminate an account for violating these Terms, non-payment, or misuse of connected platform integrations.

cntrll is provided "as is." We don't guarantee the service will be uninterrupted or error-free, that channel syncing will never be delayed, or that cntrll AI's output will always be accurate. To the extent permitted by law, we're not liable for indirect, incidental or consequential damages arising from your use of the service, including lost bookings, double bookings or lost revenue.

We may update these Terms as the product changes and will change the date at the top when we do. This document is a draft pending legal review; we'll remove this notice once that review is complete.

Questions about these Terms: legal@cntrll.app (placeholder address — to be confirmed).